Help Center · Start Here
What does Giant solve for agencies?
Giant helps agencies set clear expectations, check client readiness, keep delivery moving, show progress, and protect client trust. Browse problems and solutions by project stage, with Active and Coming Soon labels.
Giant helps agencies define success, check readiness, keep clients engaged, track delivery and quality, and resolve trouble. Planned help includes qualified introductions, verified references, client history, fair trust scoring, and replacement partners.
Supporting work exists, sometimes only in part. It does not confirm a live service; check availability and agreed terms for your project.
Planned work, not a feature available today.
Pick the concern that matches your project. Each entry gives the problem, how Giant can help, an example, and a question to consider.
Stage 1 of 7
Find and win the right clients
Problem
Referrals arrive in bursts, so growth is hard to plan.
Planned help
The Trusted Giant Network could add qualified introductions and proof that helps the agency win work. Lead generation is a separate proposed benefit, not the core guarantee.
Possible example
An agency with a quiet pipeline is introduced to a buyer whose budget, timeline, and needs have been checked.
Think about
Is your bigger problem too few conversations or too few good-fit conversations?
Problem
A prospect looks promising in sales, then turns out to lack budget, time, access, or a realistic goal.
How Giant helps
Check readiness before the handoff and make prerequisites visible to both sides.
Example
Before signing, the buyer names an owner, confirms required data access, and shows that the budget can cover the project.
Think about
What is the earliest sign a new client may struggle to do their part?
Problem
A buyer agrees in sales, then becomes unreasonable, slow, or hard to reach.
Planned help
A client readiness review and verified client history could surface response habits and expectations before the agency commits.
Possible example
The agency sees that a proposed client repeatedly missed approval deadlines on earlier projects.
Think about
Which client behavior has caused the most trouble after a deal closed?
Problem
A larger fee asks the buyer to take a larger leap of faith.
How Giant helps
Give the buyer an independent, clear outcome agreement and a visible plan for checking progress and fixing problems.
Example
Instead of asking a buyer to trust a broad promise, the agency shows the agreed result, evidence, timeline, and remedy.
Think about
Where do prospects pause before saying yes?
Problem
Good work is hard to show, especially when results are private or take months.
Planned help
Verify references and past work, then turn approved evidence into case studies or trust signals.
Possible example
A verified story shows what the agency promised, what it delivered, and what the client can confirm.
Think about
What proof do buyers ask for that you struggle to show?
Problem
Prospects delay because they cannot judge the risk of buying.
How Giant helps
Make the outcome, duties, progress checks, and recovery path clear before the sale.
Example
A prospect can see what success means and what happens if progress slips.
Think about
What question keeps coming back late in your sales cycle?
Problem
Buyers may hear a bold promise and wonder what it really covers.
How Giant helps
Tie the promise to the agency’s existing statement of work and show the exact outcome, evidence, duties, limits, and remedy.
Example
The buyer can point to a one-page outcome scorecard instead of guessing what “guaranteed” means.
Think about
What would a buyer need to see to believe the promise?
Stage 2 of 7
Set a clear promise before work begins
Problem
A marketing agency can control its work, but platform changes, competition, and the client’s own actions affect business growth.
How Giant helps
Separate deliverables from outcomes, name external dependencies, and agree on what can fairly be promised.
Example
The agency promises a defined launch and measured campaign work while listing the client inputs and platform risks that affect sales.
Think about
Which result do clients ask you to promise that you cannot fully control?
Problem
Broad language lets two people believe they bought different things.
How Giant helps
Turn the statement of work into a shared outcome scorecard with a baseline, target, evidence, due date, owner, exclusions, and remedy.
Example
“Improve marketing” becomes a named launch, agreed quality bar, and check date.
Think about
Which phrase in your current proposals causes the most later debate?
Problem
Design, strategy, and creative work can be good yet still disappoint a client.
How Giant helps
Agree on review criteria, decision makers, examples, revision rules, and a signoff point before work starts.
Example
A brand project records who approves the direction and what counts as an accepted deliverable.
Think about
Where does “I’ll know it when I see it” show up in your work?
Problem
The buyer thinks the agency is solving a wider business problem than the contracted work can solve.
How Giant helps
Confirm the desired business result and the narrower project result side by side.
Example
The agency explains that a new website can be delivered and measured, while lead volume also depends on traffic and sales follow-up.
Think about
What do buyers assume is included even when it is not in your agreement?
Problem
The project starts before the client has access, data, approvals, staff, or funds ready.
How Giant helps
Check readiness and required inputs before the promise starts.
Example
A campaign start date waits until the client supplies account access, brand assets, and a named approver.
Think about
What missing input most often stalls your first month?
Problem
Another tool or process could slow down the sale and launch.
How Giant helps
Start from the agency’s existing statement of work and normal communication, then ask only for the access and decisions needed to track the agreed result.
Example
The agency does not rewrite its whole sales process to use a clear outcome scorecard.
Think about
What new step would make this too much work for your team?
Problem
The agency may worry that AI will collect its intellectual property or get too much system access.
How Giant helps
Limit review to statement-of-work needs, make access choices visible, and let each side control what it shares. Human review or approved-document-only work may fit sensitive projects.
Example
Giant checks a signed deliverable and status evidence without reading unrelated client files.
Think about
Which information would you never want a third party to see?
Stage 3 of 7
Keep both sides moving during delivery
Problem
Work stalls while the agency waits for answers, files, access, or feedback.
How Giant helps
Track the client’s agreed duties, remind the right person, and escalate missed inputs before the deadline is lost.
Example
A missing approval triggers a clear reminder and a call to the named decision maker.
Think about
What client response do you chase most often?
Problem
A busy owner wants results but cannot keep up with meetings and decisions.
How Giant helps
Make each needed action small, timely, and visible; help the client follow through.
Example
Instead of a long status email, the owner gets one approval request with the decision and due date.
Think about
Which client task is most likely to fall through?
Problem
One sponsor buys the work while other stakeholders block it or question its value.
How Giant helps
Record who owns decisions and share plain progress reports with the people who fund or approve the project.
Example
The sponsor can show leadership what was done, what comes next, and what help is needed.
Think about
Who else needs to believe the project is working?
Problem
New requests or a new goal quietly replace the original promise.
How Giant helps
Flag the change, show its effect on cost, timing, and outcome, then get both sides to approve the new plan before measuring against it.
Example
A new target market leads to a revised milestone and success measure.
Think about
How do you currently record a major change in direction?
Problem
A buyer remembers an informal sales conversation differently from the signed scope.
How Giant helps
Compare new requests and messages with the agreed outcome, then prompt a calm clarification early.
Example
A client asks for a new channel that was never in the plan; the agency can discuss it as a change instead of a missed promise.
Think about
When do you usually first notice expectations have changed?
Problem
A small delay or quality issue grows into a surprise at the next review.
How Giant helps
Use the statement of work as a live map of milestones, inputs, quality, and risk, with a weekly health view.
Example
A missed client approval and late draft appear together as a risk before the launch date is missed.
Think about
What do you wish you had known two weeks earlier on a past project?
Problem
Long projects look inactive even when the agency is doing the right work.
How Giant helps
Show completed work, evidence, next steps, and the distance to the agreed outcome.
Example
A six-month growth program shows setup, tests, learnings, and early signals while revenue results are still developing.
Think about
Which part of your work is valuable but nearly invisible to clients?
Problem
A weak draft or missed detail can damage trust even when the overall project is healthy.
How Giant helps
Check deliverables against the agreed quality bar and flag concerns privately in time for the agency to fix them.
Example
A draft missing a required review step is caught before the client receives it.
Think about
Which quality miss is easiest to prevent if caught early?
Stage 4 of 7
Protect retention and recover trouble
Problem
Some services need six to eight months, yet clients may worry by month two or three.
How Giant helps
Explain the expected path upfront, show leading progress, check satisfaction, and address worry before it becomes a cancellation.
Example
A new campaign shows completed tests and next decisions while the first wins are still developing.
Think about
At what point do your clients usually start asking whether this is working?
Problem
A client wants the result but stops providing the time, data, or approvals needed to get it.
How Giant helps
Keep each side’s duties visible and offer follow-up or coaching when the client falls behind.
Example
The client sees that two pending approvals are delaying the launch, along with one easy next step.
Think about
How often is a late outcome tied to missing client input?
Problem
A good agency can make a fixable mistake and fear that one flaw will void the whole project.
How Giant helps
Define a fair cure path and judge the agreed outcome, not perfection on every task.
Example
One faulty item in a large installation is repaired without treating all completed work as failed.
Think about
What kind of mistake would you want a fair chance to fix?
Problem
The team is too close to the issue, short on capacity, or unsure how to reset the client relationship.
How Giant helps
Escalate early to a human success manager who helps both sides name the issue, agree on a cure, and keep the work moving.
Example
A missed milestone leads to a joint recovery plan with owners and dates.
Think about
What do you wish someone outside your team had done in your last troubled project?
Problem
Both sides see the same work and reach different conclusions about whether the promise was met.
How Giant helps
Return to the agreed scorecard and evidence, then use a human review path when the dispute remains.
Example
Instead of arguing over feelings, both sides review the signed target, approved changes, and delivery record.
Think about
How do you resolve a disagreement today?
Problem
The client loses patience in the middle of an engagement, hurting retention and the agency’s investment in the account.
How Giant helps
Spot risk signals, check in, and agree on a specific next proof point or recovery plan.
Example
A client who has not seen a win yet gets a clear review of progress and the next 30-day decision.
Think about
What warning sign usually comes before a client cancels?
Problem
Sometimes the agency cannot finish the outcome alone, yet the client still needs a result.
Planned help
A qualified partner or replacement path could rescue the work where appropriate.
Possible example
A trusted specialist takes over one blocked part of a project under an agreed plan.
Think about
When would help from another provider protect the client relationship?
Stage 5 of 7
Protect the agency’s business
Problem
A score or claim could punish the agency for work outside its control.
Planned help
The planned review path would use agreed evidence, approved changes, and responsibility for delays before changing a trust score or deciding that a promise failed.
Possible example
A launch delay caused by missing client access is shown separately from the agency’s own work.
Think about
What would a fair review need to consider?
Problem
The team is paid before the client sees results, so delayed payment can harm cash flow.
How Giant helps
Keep the agency’s billing pattern where possible and discuss any milestone or financing option separately.
Example
An agency that charges upfront keeps that term while Giant’s fee is handled apart from the project payment.
Think about
Which payment term is essential for you?
Problem
The agency wants to own the client relationship and remain the expert.
How Giant helps
Position Giant as the agency’s assurance layer, with agreed roles for client contact, reporting, and escalation.
Example
The agency still leads strategy and delivery; Giant helps define the promise and keep both sides on track.
Think about
Which parts of the client relationship must stay fully yours?
Problem
The agency will not add a fee or process unless it helps close, retain, or serve clients profitably.
How Giant helps
Test the value against a real deal: what the client pays, what the agency keeps, what effort is added, and which risk is reduced.
Example
Compare one protected proposal with the agency’s normal proposal and measure buyer response.
Think about
Where would this need to earn its place in your business?
Stage 6 of 7
Match the pitch to the agency
Problem
More lead generation is irrelevant when referrals are strong.
How Giant helps
Lead with retention, client follow-through, risk visibility, or trust on larger deals instead.
Example
An agency with a full pipeline uses Giant to help a new client stay engaged through a long ramp.
Think about
If lead flow is healthy, what is the harder part of serving those clients?
Problem
A very small, personal book of business may not need another assurance layer.
How Giant helps
Test whether objective outcome tracking or independent trust adds value on a specific deal; accept that some agencies are a poor fit.
Example
A four-client design studio may prefer its existing process unless a client asks for formal oversight.
Think about
Would any client you serve value outside assurance enough to pay for it?
Problem
Some engagements are too subjective or too dependent on outside forces for a meaningful promise.
How Giant helps
Narrow the promise to an agreed result that can be observed, or decline an outcome guarantee for that engagement.
Example
A strategy project promises a tested plan and decision process, not a specific revenue result beyond the agency’s control.
Think about
What part of your work can you confidently stand behind?
Stage 7 of 7
Other situations that change the fit
Problem
New work can be attractive but the team may lack the time to deliver it well.
Planned help
Make capacity and required outside help visible before promising an outcome; use qualified partners only where the agency agrees.
Possible example
A specialist covers a defined part of the work while the agency keeps the client plan and quality bar.
Think about
What kind of work would you accept more of if delivery capacity were less risky?
Problem
A tracking system might measure the easiest number instead of the result the agency actually promised.
How Giant helps
The agency and client approve the success measures and evidence before monitoring begins, then review changes together.
Example
A campaign is judged on the agreed qualified-lead standard, not raw clicks that can rise without useful demand.
Think about
Which metric would give the wrong picture of your work?
Problem
An ad platform, algorithm, software provider, or outside supplier can fail even when the agency performs well.
How Giant helps
Name those dependencies upfront, watch for changes, and agree on a substitute plan when the risk appears.
Example
A platform rule change triggers a new channel plan and a jointly approved timeline.
Think about
Which outside dependency has hurt a client project before?
Problem
The agency does not want a second sales pitch that distracts from its own service.
How Giant helps
Present Giant as an optional assurance layer attached to a clear agency proposal, with a short explanation of the promise and each party’s role.
Example
A proposal includes one outcome page rather than a long product deck.
Think about
What would make this easy for your team to explain in one minute?
Problem
The agency may have an active client whose trust is slipping, even though the original deal is already signed.
How Giant helps
Review the live agreement, current status, and remaining work; offer a new, mutually approved assurance plan only for what can still be fairly measured.
Example
At renewal, the agency and client agree on the next phase’s outcome and check points.
Think about
Which current client would benefit from a clearer shared plan?
Problem
A difficult client can create chargebacks, public blame, or strained ties with the agency’s creators and suppliers.
How Giant helps
Record client duties, keep communication visible, and bring a human into disputes before they spread.
Example
A missed approval is documented and addressed before a client blames an influencer for a late launch.
Think about
Where has client behavior put one of your partner relationships at risk?