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How does Giant help clients?
Giant helps clients agree on a clear result, see progress, get timely answers, keep approvals moving, and fix trouble early. Browse problems and solutions by project stage, with Active and Coming Soon labels.
Giant helps clients define success, track vendor progress and quality, keep approvals moving, and resolve project trouble. Planned help includes vendor checks, supplier plans, payment controls, and replacement partners.
Supporting work exists, sometimes only in part. It does not confirm a live service; check availability and agreed terms for your project.
Planned work, not a feature available today.
Pick the concern that matches your project. Each entry gives the problem, how Giant can help, an example, and a question to consider.
Stage 1 of 8
Choose a vendor with confidence
Problem
A polished pitch does not prove that a vendor can do the work.
Planned help
Giant can review relevant past work, references, and project fit before the client commits.
Possible example
A buyer sees verified examples of similar projects and the vendor’s role in each result.
Think about
What proof would help you trust a vendor on this project?
Problem
A capable vendor in one field may be a poor fit for this goal, budget, or team.
Planned help
Giant can assess the project’s needs and the vendor’s relevant experience before work starts.
Possible example
A complex launch is matched to a vendor that has completed comparable work, not just one with a strong general reputation.
Think about
What experience must a vendor have to earn your trust?
Problem
Case studies may leave out the client’s work, the starting point, or what happened afterward.
Planned help
Giant can seek approved evidence and references behind a vendor’s claims.
Possible example
The buyer can see the original goal, the vendor’s work, and what the prior client confirms.
Think about
Which claim in a vendor’s case study would you want checked?
Problem
The sales story can sound clearer and bigger than the work the vendor will actually do.
How Giant helps
Giant can compare the pitch with the statement of work and make the promised result explicit.
Example
A buyer hears “more sales” in the pitch, while the contract only covers ad setup; that gap is resolved before signing.
Think about
What promise would you want written down before you buy?
Problem
A buyer may not know whether price and work remain fair after the project begins.
How Giant helps
Giant can make scope, milestones, evidence of completion, and change approvals visible.
Example
An extra charge is tied to an approved change instead of appearing as a surprise invoice.
Think about
Where have you seen charges that were hard to understand?
Problem
The vendor might deliver what was requested on paper while missing the real business need.
How Giant helps
Giant can help both sides name the business goal, the project goal, and the limits of the work.
Example
A website project separates “launch a usable site” from “increase sales,” which also needs traffic and follow-up.
Think about
What business change are you really hiring this vendor to help create?
Problem
Different vendors may give conflicting advice, and the buyer is left to judge it alone.
How Giant helps
Giant can help compare each proposed path with the agreed goal, evidence, risks, and required client effort.
Example
Two agencies recommend different launch plans; the buyer sees the tradeoffs before choosing one.
Think about
What kind of outside view would help you make this decision?
Stage 2 of 8
Agree on the result before signing
Problem
Words like “better,” “premium,” or “successful” can mean different things to each side.
How Giant helps
Giant can turn the statement of work into a shared outcome scorecard with a baseline, target, evidence, deadline, owner, and remedy.
Example
“Improve support” becomes an agreed response time and quality standard.
Think about
Which word in your proposal could each side read differently?
Problem
A vendor can complete every task while the client still does not get the result they wanted.
How Giant helps
Giant can separate work the vendor will produce from the result both sides expect that work to create.
Example
A vendor delivers ten ads, while the agreed outcome also defines what a qualified inquiry means.
Think about
What result matters after the deliverables are handed over?
Problem
A bold guarantee is hard to value when its trigger and remedy are unclear.
How Giant helps
Giant can put the covered outcome, client duties, exclusions, evidence, and remedy in one agreement approved by both sides.
Example
The buyer can point to the exact target and see what happens if it is missed.
Think about
What would you need to read before trusting a guarantee?
Problem
The client imagines one finish line while the vendor has priced another.
How Giant helps
Giant can have both sides sign off on the same success measure before the promise begins.
Example
A design project names the decision maker, review criteria, number of rounds, and acceptance point.
Think about
How would you describe “done” in one sentence?
Problem
Creative, strategy, and design work may be hard to judge with a single number.
How Giant helps
Giant can help agree on examples, review rules, decision makers, and objective parts of the work. Some subjective outcomes may not support a fair guarantee.
Example
A brand project uses approved direction, required assets, and review dates instead of “make us love it.”
Think about
What part of this work can be judged clearly?
Problem
A date looks firm even though it depends on access, approvals, suppliers, or outside platforms.
How Giant helps
Giant can name those dependencies and who owns them before the schedule is accepted.
Example
A launch date starts after the client provides product data and approves the first draft.
Think about
Which dependency could move this date?
Problem
The client may think paying is enough while the vendor needs timely decisions, data, or staff time.
How Giant helps
Giant can list client duties next to vendor duties and make them part of the shared plan.
Example
The buyer sees that a weekly approval and one data owner are needed to keep the project moving.
Think about
What will your team have to provide for this to work?
Stage 3 of 8
Start the project without losing momentum
Problem
The project starts before access, files, budget, or decision makers are in place.
How Giant helps
Giant can check readiness before the plan and guarantee begin.
Example
A kickoff waits until the vendor has the correct account access and the client names an approver.
Think about
What must be ready on day one?
Problem
Important promises and concerns may stay in the salesperson’s notes instead of reaching the delivery team.
How Giant helps
Giant can carry the agreed outcome, assumptions, duties, and open questions into the live project plan.
Example
The project team receives the exact success scorecard the buyer approved.
Think about
What has been lost in a sales-to-delivery handoff before?
Problem
Email, calls, meetings, and chat can scatter decisions and hide missing work.
How Giant helps
Giant can keep a project record of agreed decisions, requests, and follow-ups across approved channels.
Example
A missed approval in email appears on the project health view instead of vanishing in an inbox.
Think about
Where do important decisions get lost today?
Problem
Another app or process may feel like one more burden for a busy client.
How Giant helps
Giant can start with the existing statement of work and normal communication, asking for only the information needed to track the agreed result.
Example
The client answers one clear request for access instead of filling out a long new system.
Think about
What setup step would make you hesitate?
Problem
The buyer may have private customer data, methods, or systems that the vendor or AI should not see.
How Giant helps
Giant can limit access to what the agreement requires and show what information is being used. Sensitive work may need approved-document or human review.
Example
A reviewer checks a deliverable and its evidence without opening unrelated customer records.
Think about
What information needs a firm access boundary?
Stage 4 of 8
Know whether the vendor is doing the work
Problem
Days or weeks pass without enough progress toward the deadline.
How Giant helps
Giant can track agreed milestones and flag a slipping pace early to the vendor and client.
Example
A draft due Friday is still missing Tuesday; the next step and owner are clear before the launch date fails.
Think about
How soon would you want to know that a deadline is at risk?
Problem
The buyer cannot get an answer when a decision or problem is urgent.
How Giant helps
Giant can track response commitments, try agreed backup channels, and escalate when the vendor remains unavailable.
Example
A blocked client request reaches the right vendor lead after the normal contact path fails.
Think about
What response time feels reasonable for this work?
Problem
The vendor may be working, but the buyer has no simple way to tell whether the project is on track.
How Giant helps
Giant can show completed work, remaining work, risks, and the trend toward the agreed outcome.
Example
A weekly view shows finished tests, pending approvals, and the next milestone.
Think about
What would you want to see each week?
Problem
Tasks can be completed without creating a useful result.
How Giant helps
Giant can compare deliverables with the outcome scorecard, not just the task list.
Example
A campaign is live, but Giant also checks whether the agreed qualified-lead measure is being tested.
Think about
Where could the vendor do the task but miss your real goal?
Problem
A deliverable may be late, incomplete, inconsistent, or below the agreed standard.
How Giant helps
Giant can review evidence against the agreed quality bar and flag issues early enough for correction.
Example
A draft missing required pages is returned for correction before final acceptance.
Think about
What quality miss would matter most to you?
Problem
Problems can stay hidden behind reassuring status calls.
How Giant helps
Giant can combine milestone evidence, quality checks, and project health signals to surface risk early.
Example
Repeated missed reviews appear as a pattern before the final delivery date.
Think about
What pattern would tell you the vendor needs help or replacement?
Problem
Scope, dates, or methods can shift quietly until the final result no longer matches the deal.
How Giant helps
Giant can compare changes with the approved plan and ask both sides to agree when the change is material.
Example
A new channel is proposed; its effect on cost, timing, and the promised outcome is approved first.
Think about
Which change would require your explicit yes?
Problem
The buyer must chase for the next action, owner, or decision.
How Giant helps
Giant can make the next step, owner, and due date visible to both sides.
Example
After a review call, the client sees who revises the draft and who approves it.
Think about
What kind of update would save you from chasing?
Stage 5 of 8
Keep my own team able to do its part
Problem
A busy client can slow the project through delayed feedback, access, or decisions.
How Giant helps
Giant can make each required action clear and timely, then help the client follow through.
Example
The buyer gets one approval request with a deadline and a simple way to respond.
Think about
Which decision does your team usually delay?
Problem
The project may need more money or staff time than the client expected.
How Giant helps
Giant can check budget and bandwidth before work starts and surface new resource needs early.
Example
A second phase is not launched until the client confirms funding and an owner.
Think about
Where could funding or staffing run short?
Problem
Leaders who approved the project may stop supporting it when results take time.
How Giant helps
Giant can create simple progress reports that tie work back to the agreed business goal.
Example
A sponsor can show leadership what has been done, what is learning, and what is still needed.
Think about
Who needs regular proof that this is worth continuing?
Problem
A decision maker is busy, absent, or unclear, and the vendor cannot proceed.
How Giant helps
Giant can identify the approver, remind them, and escalate through agreed channels.
Example
A launch approval goes to the named executive sponsor before the deadline passes.
Think about
Which approval is most likely to hold up this project?
Problem
A new market, leader, budget, or priority may make the original outcome less useful.
How Giant helps
Giant can help both sides update the scope, timing, and success measure through mutual approval. Any guarantee change needs its own approved terms.
Example
A project shifts to a new customer segment, so the scorecard and milestones are updated before more work is judged.
Think about
What change would make the original plan wrong for you?
Problem
The buyer may fear that a missed task on their side will void every protection.
How Giant helps
Giant can make duties, reminders, and effects of a delay visible so responsibility is judged from the agreed record.
Example
A late client approval moves one milestone under a documented change rather than creating a vague blame fight.
Think about
What would feel like a fair way to handle a delay on your side?
Stage 6 of 8
Handle outside risks
Problem
Algorithms, ad platforms, app stores, or software providers can change the result even when both sides do good work.
How Giant helps
Giant can name outside dependencies, watch for changes, and help both sides agree on a new path.
Example
A platform blocks a campaign format, so the team approves a substitute and revised timeline.
Think about
Which platform could disrupt this project?
Problem
A vendor may depend on another company for materials, data, or a service-level commitment.
Planned help
Giant can identify critical suppliers and seek clear commitments or contingency plans where possible.
Possible example
A delayed supplier triggers a backup source before the final installation date is missed.
Think about
Which third party must perform for your project to succeed?
Problem
A major outage, weather event, or market shock can make the original plan impossible.
How Giant helps
Giant can record the event, show its effect on the agreed outcome, and help both sides choose a fair revision or recovery path.
Example
A regional outage pauses a launch and both sides agree on a new date.
Think about
What event outside either party’s control worries you most?
Stage 7 of 8
Fix trouble before it becomes failure
Problem
A small issue becomes a missed outcome before anyone acts.
How Giant helps
Giant can watch milestones, quality, communication, and client inputs for early warning signs.
Example
Two missed reviews trigger a recovery discussion while there is still time to adjust.
Think about
What problem do you wish you had caught earlier on a past project?
Problem
An apology alone does not restore the promised result.
How Giant helps
Giant can help both sides agree on a cure plan with actions, owners, dates, and a new review point.
Example
A weak deliverable leads to a revised draft, independent check, and acceptance date.
Think about
What would a credible fix look like to you?
Problem
Disputes can become personal when the duties and evidence are unclear.
How Giant helps
Giant can use the agreed record to show what each side promised, did, missed, and approved.
Example
A late launch is traced to both a delayed draft and a delayed client approval.
Think about
What evidence would help settle a disagreement fairly?
Problem
An automated status page is not enough during a serious conflict.
How Giant helps
Giant’s proposed human success and dispute path can help the client and vendor talk through a red-status project.
Example
A human joins a call to clarify the issue and agree on the next step.
Think about
When would you want a person involved?
Problem
The current team may lack the skill or capacity to finish the agreed outcome.
Planned help
Giant could help bring in a qualified specialist or replacement vendor under an approved recovery plan.
Possible example
A trusted partner takes over a blocked technical part while the original vendor remains accountable for its duties.
Think about
Would you prefer a cure by the same vendor or a qualified second chance?
Problem
The parties may dispute quality, acceptance, or whether the measure was reached.
How Giant helps
Giant can compare the outcome scorecard, evidence, and approved changes, then support a human review path.
Example
Both sides review the signed target and project record instead of relying on memory.
Think about
What result would be hardest to judge at the end?
Problem
A large upfront payment can leave the buyer exposed if work stops.
Planned help
Giant can make delivery and payment milestones clear; escrow or controlled release is a separate proposed option.
Possible example
The buyer can see which milestone is complete before the next payment is due.
Think about
How much payment risk are you comfortable taking before delivery?
Problem
A refund alone may not solve the business problem that led the client to hire the vendor.
Planned help
Giant’s planned second-chance approach could seek a qualified replacement to complete the remaining work.
Possible example
A new vendor receives the project record and bids to complete the remaining work.
Think about
If the first vendor failed, would you want the work rescued or the money returned?
Stage 8 of 8
Trust the person standing behind the project
Problem
A third party adds little peace of mind if it can disappear or fail too.
How Giant helps
Giant should state its own duties, service standards, escalation path, and remedy clearly, then show how it checks its performance.
Example
The buyer knows who responds when Giant misses a promised update.
Think about
What would Giant need to prove before you trust it?
Problem
The client may feel caught between a vendor and an assurance company.
How Giant helps
Giant can explain its role as an independent project assurance partner that tracks duties on both sides and helps protect the agreed result.
Example
The client knows when Giant speaks to the vendor, when it reports to the client, and how disputes are handled.
Think about
Where would you want Giant to act for you directly?
Problem
A buyer wants less chasing and less admin, not one more portal to manage.
How Giant helps
Giant can work from existing agreements and communication, then give the client only the decisions and updates they need.
Example
The client receives a clear next action instead of maintaining a second task board.
Think about
What part of project admin do you most want removed?
Problem
The buyer needs to see why the assurance fee improves the deal.
How Giant helps
Giant can show the value of a clear outcome, early risk detection, human follow-through, and a defined recovery path against the size of the project risk.
Example
A buyer compares the assurance cost with the cost of a delayed launch or failed vendor engagement.
Think about
What failure would make this project expensive for you?
Problem
The client wants help watching the vendor while keeping final say over scope, access, and major decisions.
How Giant helps
Giant can make the plan and risks visible while requiring both sides to approve material changes.
Example
The client chooses which data to share and approves a revised goal before it replaces the old one.
Think about
Which decisions must stay with you?